Bikkelhart, the digital sales & service agency and CX Company, the specialist in automated and intelligent customer conversations, have entered into a partnership. Bikkelhart will use the advanced conversation platform DigitalCX to implement even more effective conversational commerce solutions for its customers.
Bikkelhart chooses CX Company because of DigitalCX’s extensive possibilities and the proven track record. The conversation platform is robust and channel-independent. It simplifies the design of dialogues and includes applications for self-learning ability.
As a specialist in personalization and optimization, Bikkelhart is now able to easily develop AI-driven conversational interfaces, digital assistants and smart chatbots for each organization based on relevant dialogues from context and profile information.
Laurens Hutten, founder of Bikkelhart: ‘With a view to the future, I am pleased that the cooperation with CX Company is formalized now. We see conversational commerce as an important development in online commerce. Thanks to this partnership, we can implement it in the right way. This enables us to support our customers better so that they can realize an optimal customer journey and get higher conversion rates.’
Dirk Jan Dokman, CCO of CX Company: ‘The consumer is accustomed to getting the right information quickly via the channel of his choice. In order to support real-time relevant dialogues with online visitors, it is necessary that this is done in an automated and intelligent way. We know from experience that Bikkelhart offers professional services on our platform in order to realize the best possible customer journey for their customers.’
CX Company and Bikkelhart also expressed their ambition to develop innovative applications in the field of online sales and disruptive service concepts together.